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Index

Web-Based Phone

The Web-Based Phone feature enables Interaction Connect users to use a web browser on a computer as a SIP telephone using WebRTC as the communication protocol. The Web-Based Phone eliminates the need to distribute, install, and configure a physical IP telephone for each agent or user, or to install a SIP soft phone application on PCs.

User requirements: Your PureCloud Telephony Administrator must assign you an extension number from a PureCloud extension pool. The Web-Based Phone Configuration Wizard available in Interaction Administrator creates extension pools and assigns extension numbers automatically. For more information, see Configure CIC web-based phone feature.

Workstation Requirements:
Speakers and microphone (or headset)
Supported web browser: Google Chrome - version 47 or higher or Mozilla Firefox - version 44 or higher. (Internet Explorer does not support WebRTC phones.)

CIC Requirements: PureCloud Communicate integration license for CIC, PureCloud Edge appliance, and CIC 2017 R2 or later for on premise CIC or CIC 2017 R3 for PureConnect Cloud.