Interaction Scripter

Requirements: To use the Interaction Scripter integration with Interaction Connect, you need the Interaction Scripter and  Interaction Dialer Add-On  licenses. To select the campaigns in which you want to participate, you need the Logon Campaign Security right. Agents without this right automatically log in to all active campaigns associated with the workgroups to which the agent belongs.

You use Interaction Scripter to process outbound calls placed by Interaction Dialer. These are campaign calls. A campaign is a collection of properties that tell Interaction Dialer how to process the database table that contains telephone numbers and other information. Every campaign has a script that controls what you see in the Interaction Scripter view when a call is sent to you.

Scripts

Your CIC administrator defines campaign scripts in Interaction Administrator. The Interaction Scripter view support basic campaign scripts. It does not yet support custom campaign forms.

Base scripts display columns from the contact list, and may offer textual prompts for the agent to read to the contact. Base scripts provide simple page-to-page navigation controls and call disposition options.

Custom scripts also provide screen pop, navigation controls and disposition options, but with any desired appearance and layout. Custom scripts require web development expertise to create.