- Contents
- Index
Manage a Chat Session
CIC client users can participate in intercom chats or web chats. Chat sessions can include two or more users. You can use the Current Interaction view to manage a chat. You can also use the Interaction Notes sidebar in My Interactions to add notes to a chat session.
Warning: Use of the Private feature may be subject to your company’s policies and should only be used in accordance with those policies. CIC handler customization can be used to track the use of the Private feature to ensure compliance with such policies.
Related Topics