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Co-browse

The Co-browse feature enables two or more people to view and interact with the same webpage simultaneously. If your CIC administrator enables PureCloud for CIC and completes the necessary Co-Browse Configuration and Setup procedures, you can use the Co-browse feature to give direct assistance to a visitor to your company's website. With the consent of the website visitor, you can take full or limited control of the visitor's view of the webpage and interact directly with it. At the same time, you can talk to or chat with the visitor.