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PureCloud for CIC

PureCloud for CIC is a cloud collaboration, communications, and customer engagement platform that takes full advantage of the distributed nature of the cloud.

If your CIC administrator enables PureCloud for CIC, you can experience the collaborative features of PureCloud. PureCloud for CIC brings users together in a single environment that allows for seamless communication between CIC and PureCloud users by automatically synchronizing CIC and PureCloud user information.

PureCloud features are available in two ways in the CIC client:

You can use the PureCloud directory view from inside the CIC client to search for and communicate by phone with PureCloud users. Use built-in Interaction Client features to call PureCloud user, transfer calls to them, or set up call conferences.
Or, you can access the full-featured PureCloud Collaborate in a browser and chat with PureCloud users or share files. You can also complete your PureCloud profile.

In both the PureCloud directory view and PureCloud Collaborate, you can search for individuals and groups in your organization.